Rate-a-doc Web sites give patients control
By SHARI ROAN Distraught over the results of cosmetic surgery on her nose, Katherine Chen did what many people do when they’re unhappy with a doctor. She consulted a malpractice lawyer and filed a complaint with the Medical Board of California. But the 22-year-old college student didn’t stop there. Chen logged onto her home computer and wrote a tearful review about her experience, posting it to
